Acute care toolkit e-learning module

Using data to improve care

An e-learning module aimed at helping clinicians draw together the information necessary to understand the quality of care that they and their team provide. This module is based on Acute care toolkit 11: Using data to improve care.

As a benefit for our members and fellows, the RCP has made available a limited number of modules free of charge. Non-members can purchase the module for £30.

Please contact to make an enquiry.

Feedback from clinicians who have completed this module:

'A good overview of methods available to evaluate clinical care. This included 360 feedback, patient complaints, mortality data, AAR and RCA.'

'Useful module dealing with the non-clinical aspects of medicine that are rarely taught but necessary to know.'

Frequently Asked Questions

What does this e-learning package cover?

This package will help you to:

• recognise the data available to healthcare professionals and distinguish when to use quantitative and qualitative data
• indicate why clinical incidents and complaints, feedback from staff and colleagues and mortality data are useful forms of data and learning
• identify key players involved in handling incident reports and define their roles
• differentiate between informal and formal feedback
• identify types of mortality data
• recognise how to make measurement meaningful through quality improvement activities.

Why should I access this package?

Beyond the comprehensive learning included, the package offers a range of features:

• Interactivity: The package is interactive with engaging content and the opportunity to navigate the learning according to the needs of the user.
• Range of activities: This package includes e-lessons, key readers, videos, interactive scenarios and quizzes.
• Educational: The package has been designed in a way that optimises the learning experience and will help you develop your understanding of the topic, with both practical and theoretical knowledge.
• RCP expertise: Built, developed and tested by RCP faculty with extensive experience and expertise across different specialties and grades.
• Flexibility: This package allows you to complete the e-learning at your convenience, which allows for greater control of your time and can minimise time spent away from clinical duties.
• Mobile-optimised: The content is optimised to work on mobile browsers and portable devices.

Does this module offer CPD accreditation?

This module offers one external CPD credit. Please note that the entire package must be completed in order to gain CPD credits. If compulsory activities are not completed or are completed and score below the pass mark of 70%, users will not be able to claim a CPD certificate.

How much does it cost?

The module is free for RCP members and fellows, but places are limited. Non-members can buy the course for £30.

What are the IT requirements?

Browser compatibility:

• Internet Explorer 7 or later
• Safari 5 or later
• Firefox 3.5 or later
• Chrome 10 or later

Remember to download the latest version of your browser when an update is available, and delete your internet history regularly, as this helps to avoid accessibility issues.

PC/Mac spec:

• PC running Windows Vista 7 or later
• Mac running Mac OS 10.7 or later
• Adobe Flash Player 6.0.79 or later

Mobile devices:

All content can be accessed on PCs, Macs and iPads. Please note that e-lessons and quizzes can now also be completed on iPads, with Mobile Safari in Apple IOS 5.0 or later.
Please be advised that mobile browsers and operating systems can cause some inconsistency in display and therefore quizzes especially are usually best completed on a desktop for optimum interaction.

How long will I have access for?

You will have full access to the package for 3 months.

I am unable to view the videos – what can I do?

Playback of multimedia content such as videos can vary, depending on your network performance and settings. In particular, some NHS trusts do not allow videos to be viewed. This e-learning package requires access to the videos in order to complete CPD activities, so those attempting to access the modules from within trusts that do not meet the IT requirements may want to access the learning from home or another computer outside the trust.

Do you offer any training that I can attend in person?

We will be offering quality improvement training in 2017.

Is support available as part of the package?

A support contact is available via email and will respond to any query within two working days. Please email the e-learning team at or phone: +44 (0)20 3075 1422 with any queries.