12 more hospital wards receive the Elder Friendly Quality Mark

A second wave of wards has been awarded an Elder Friendly Quality Mark in recognition of the support staff give to older people.

They are: Ward 19, South Tyneside District Hospital; Ward 31, Leicester Royal Infirmary; Ward 32, Leicester Royal Infirmary; Ward 21, Leicester Royal Infirmary; Ward 40 , Leicester Royal Infirmary; Ward 37, Leicester Royal Infirmary; Ward 39, Leicester Royal Infirmary; Ward 21, Royal Preston Hospital; Barton Ward Royal Preston Hospital; Rookwood B Chorley and District General Hospital; Bleasdale Ward Royal Preston Hospital; Rookwood A Chorley and District General Hospital

This brings the total number of wards with the Quality Mark to 17 including the five awarded in April this year (ward 46 Manchester Royal Infirmary, Central Manchester University Hospital NHS Foundation Trust; wards 2Y and 2X, Royal Liverpool University Hospital, Royal Liverpool and Broadgreen University Hospital, and wards Wisley and Ewhurst, Royal Surrey County Hospital, Royal Surrey County Hospital NHS Foundation Trust).

The Quality Mark is run by the Royal College of Psychiatrists and was developed in partnership with organisations including Royal College of Physicians, Royal College of Nursing and British Geriatrics Society.  It has been established to encourage hospital wards to become involved in improving the quality of essential care of older people and to recognise good care provision, as identified by patient feedback.

The initiative was set up in response to reports over several years, including the Francis Inquiry Report (2013), which have highlighted the need for improvements and the importance of avoiding adverse outcomes in older people’s care and variations in the quality of care among wards.

Patients over the age of 65 have been asked for their feedback about care, including their experiences of comfort, food and drink, support from staff, getting help when needed, and privacy and dignity. Patients have also been asked if they would be happy if a friend or family member was cared for on the ward.

To achieve the Quality Mark wards have:

  • Taken part in a two stage assessment. Stage I involves assessing quality of care, which includes identifying areas of achievement and what could be improved. Stage II requires the ward to demonstrate continued focus on improving care for older people, and their progress.
  • Collected information from patients, carers and visitors, ward staff and members of the multi-disciplinary team, the ward manager, a lead consultant working on the ward, hospital governors and the senior managers of the hospital/trust.

The Quality Mark is awarded to wards that have achieved high scores in stage II of the assessment.

Professor Mike Crawford, director of the Royal College of Psychiatrists Centre for Quality Improvement, Royal College of Psychiatrists, said:

It’s great to see another 12 wards achieving the Quality Mark by improving the care they provide based on feedback from older patients. Wards participating in the programme send an important message about the way they regard patient experience.

Dr Anita Donley, Clinical vice president, Royal College of Physicians, said:

For 12 more hospital wards to have achieved the Elder Friend Quality Mark, just three months after the first wave of wards, is a fantastic achievement. It is a huge achievement for the teams on the wards very much demonstrating their commitment and drive to improve the quality of essential care for older people; it is also a success for the programme itself showing how hospital teams are engaging with the principles of the programme.

The award is for three-years with an interim review. Wards joining the quality ward mark scheme commit to continuous focus on improving essential care based on feedback from patients.


For more information, please contact Hannah Bristow on 020 3075 1447 / 07584 303 784 or email Hannah.Bristow@rcplondon.ac.uk

Notes to editors

  • The Quality Mark is run by the Royal College of Psychiatrists and was developed in partnership with the Royal College of Physicians, Royal College of Nursing, British Geriatrics Society and Age UK. To find out more about the Quality Mark visit: www.wardqualitymark.org.uk
  • The Quality Mark for Elder Friendly Hospital Wards is a voluntary improvement programme established in Autumn 2012, with 96 wards participating to date.  Twenty-one wards took part in the second wave of Stage II assessment from Spring 2014. The hospital wards have focussed on the quality of essential care of patients aged 65 and above. The patient questionnaire measures satisfaction expressed by older patients with a series of quality statements about essential care on the ward and is not standards-based.