Free seminar: Keeping patients safe – Why professional behaviour matters

The Royal College of Physicians (RCP) hosted the latest in a series of patient safety seminars on Wednesday 27 September 2017. ‘Why professional behaviour matters', the seventh event in the series, discussed how professional behaviour can improve care and keep patients safe.

The aim was to improve the understanding and learning about how behavioural problems can impact on patient safety by discussing not only the evidence but the findings from the joint RCP/GMC professionalism workshops.

In this video Dr Jude Tweedie, Dr Kevin Stewart and Dr Nina Dutta speak about the evidence and the workshop themes.

There are further workshops planned to help clinicians recognise and manage unprofessional behaviour. To register your interest to attend the professionalism workshops contact: Professionalism.Workshops@rcplondon.ac.uk.

Contact: Judith.Tweedie@rcplondon.ac.uk

 

References

  • College of Physicians and Surgeons of Ontario, Ontario Hospital Association. Guidebook for managing disruptive physician behaviour. College of Physicians and Surgeons of Ontario, April 2008.
  • Hickson GB, Pichert JW, Webb LE, et al. A complementary approach to promoting professionalism: identifying, measuring, and addressing unprofessional behaviours. Acad Med 2007;82:1040-8
  • Macdonald, O. (2011). Disruptive Physician Behavior. Retrieved from http://www.quantiamd.com/q-qcp/Disruptive_Physician_Behavior.pdf
  • ISMP. Intimidation: practitioners speak up about this unresolved problem-part 1. ISMP Medication Safety Alert! 2004;9(5):1-3.
  • Institute for Safe Medication Practices (2013) Disrespectful Behavior In Healthcare... Have We Made Any Progress In The Last Decade?, Available at: www.ismp.org/newsletters/acutecare/showarticle.aspx?id=52 (Accessed: 2nd September 2017).
  • Rosenstein, A.H. & O'Daniel, M. (2008). A survey of the impact of disruptive behaviors and communication defects on patient safety. Jt Comm J Qual Patient Saf, 34(8), 464–471.
  • RCS (2013) Improving Surgical Practice: Learning from the experience of RCS invited reviews, London: Royal College of Surgeons of England. Available at https://www.rcseng.ac.uk/library-and-publications/college-publications/docs/improving-surgical-practice-learning-from-the-experience-of-rcs-invited-reviews/
  • Cooper, W. O., Guillamondegui, O., Hines, O. J., Hultman, C. S., Kelz, R. R., Shen, P., … Hickson, G. B. (2017). Use of Unsolicited Patient Observations to Identify Surgeons with Increased Risk for Postoperative Complications. JAMA Surgery, 152(6), 522. https://doi.org/10.1001/jamasurg.2016.5703

Patient safety at the RCP

The principles of quality improvement – improving quality, measuring quality and setting standards for quality – are embedded in all of the RCP’s work. The key to improving quality is ensuring there are high standards of safety for all patients receiving medical treatment across the NHS.

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