Interacting with patients is central to the work of doctors. Feedback from patients on these interactions provides doctors with unique insights that are beneficial to their professional development.
Sir Keith Pearson’s independent review of revalidation for the GMC in 2017 called for an invigoration of the purpose of patient feedback and a more sophisticated, technology-supported approach to collecting, analysing and making use of this information.
Several improvement options have been set out so that patient feedback can provide unique insights for doctors’ professional development, appraisal and revalidation.
Improving patient feedback for doctors makes a number of key recommendations. These relate to the:
- purpose of feedback and engaging doctors and patients in the process
- frequency, amount and representativeness of patient feedback for doctors
- types of patient feedback – semi-quantitative and qualitative
- development of effective organisational infrastructures for patient feedback
- piloting and testing of improvement options set out in the report.